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Shipping
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We strive to process and ship your order promptly. Here's what you can expect:
Shipping Timeline:
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Processing Time:
- Your order will ship within 1 to 5 business days from the order date.
- If your order ships earlier, you'll receive a shipping confirmation email with tracking details.
- If you haven't received a tracking number by the 5th business day, please check your Junk/Spam folders.
- If no email is found, contact us through our Contact Form for assistance.
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Delays Beyond 5 Business Days:
- If your order hasn't shipped by the 6th business day, our dedicated team is aware of the delay and has escalated the matter to our Fulfillment Team.
- Please allow an additional 3 business days for updates.
Delivery Timeline:
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Within 7 to 20 Business Days (US Orders):
- Tracking information may not be immediately available due to:
- First package scan occurring at a regional hub near the destination.
- Delays in tracking database updates.
- Some shipments, like Standard International, aren't trackable.
- Rest assured, your package will arrive on or before the 20th business day.
- Tracking information may not be immediately available due to:
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Beyond 20 Business Days (US Orders):
- If tracking hasn't updated after 20 business days, allow an additional 5 business days for delivery.
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Beyond 30 Business Days (US Orders):
- If your order hasn't arrived after 30 business days, our team is closely monitoring the delay.
- We'll investigate and contact you via email within 2 to 5 business days.
How Shipping and Delivery Dates Are Calculated:
- We calculate delivery estimates by adding transit time to the estimated shipping date.
- Transit time is based on your chosen shipping speed and excludes weekends and holidays.
- For some delivery dates, we may provide an "order within" countdown timer, indicating the window to place an order for delivery by a specific date.
- For Free Shipping, your order will arrive within 7 to 25 business days.
Expedited Shipping:
- We seldom offer expedited shipping to keep costs affordable.
- If available, expedited shipping delivers within 7 to 15 business days for US orders and 10 to 20 business days for international orders.
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WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.