Handling Damaged, Incorrect, or Missing Orders

1. We understand the importance of receiving your orders in perfect condition and on time. If you've encountered any issues such as receiving a damaged item, an incorrect product, or not receiving your order within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), we're here to assist you.

   Damaged Items:

   • Action: We'll initiate a replacement order with the same shipping speed as your original purchase.

   • What We Need: Please provide three photos from different angles of the damaged item to help us expedite the replacement process.

   • Note: You don't need to return the damaged item to us.

   Incorrect Items:

   • Definition: An incorrect item means receiving a product entirely different from what you ordered.

     • Examples Eligible for Replacement:

       • Ordered a dress but received a pair of shoes.

       • Ordered lipstick but received mascara.

     • Examples Not Eligible for Replacement:

       • Ordered a weighted plushie but feel it's not weighted.

       • Ordered a large jacket but feel it's a size small.

     As a small business, we strive to provide comprehensive product information on our website to assist customers in making informed purchasing decisions.

   • Action: We'll initiate a replacement order with the same shipping speed as your original purchase.

   • What We Need: Please provide three photos from different angles of the incorrect item to help us expedite the replacement process.

   • Note: You don't need to return the incorrect item to us.

   Items Not Received After 30 Days:

   • Eligibility: If you haven't received your order within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), you're eligible for a free replacement.

   • Action: We'll initiate a replacement order with the same shipping speed as your original purchase.

   • If Tracking Shows "Delivered": Please contact your local post office. Here's a list of our most common carriers. Please click here to know what tracking number to provide to your local post office.

   Important:

   • Replacements must be requested within 7 business days of your delivery date. After this period, we cannot offer a replacement.

   • All sales are final. In cases of defective or incorrect items, or if you haven't received your order after 30 days (excluding shipments marked as delivered), we will process a replacement instead of a refund.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.