browse
If you notice a charge from "trygamecrate" on your billing or bank statement, it typically indicates a purchase from us or our parent company. This charge may also appear when a subscription renews or if a family member made a purchase on your behalf.
Steps to Identify the Charge:
-
Check Your Email:
- Search for emails containing phrases like "Thank you for your purchase" or "Order summary."
- Locate a receipt that matches the amount on your statement.
-
Verify the Sender:
- Examine the sender's email address and domain (e.g., "support@DOMAINWEBSITE.com").
- Visit the domain's website to confirm its legitimacy.
-
Contact the Merchant:
- If the website is recognized, use the "Contact Us" or "Submit a Ticket" options to reach out.
Still Uncertain?
If you're unable to identify the charge after these steps, please contact our customer service for further assistance.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.